Truvelie — Terms & Conditions

Welcome to Truvelie (“we”, “our”, “us”). By accessing, browsing, or purchasing from our website [www.truvelie.com], you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please discontinue use of the website.

1. Use of the Website

You agree to use Truvelie only for lawful purposes and in a way that does not violate the rights of others or restrict their use of the platform.

You must not:

• Attempt to hack, disrupt, overload, or misuse the website.
• Upload viruses, malware, or harmful software.
• Copy, reproduce, sell, or exploit Truvelie content without permission.
• Use the platform for fraudulent, misleading, or illegal activities.

Truvelie reserves the right to suspend access for misuse.

2. Products & Services

All products and services on Truvelie are subject to availability. We reserve the right to modify, limit, replace, or discontinue any product at any time without notice.

We aim to provide accurate descriptions and images, but we do not guarantee that all details, colors, sizes, or specifications are completely error-free due to device or supplier variations.

3. Orders

By placing an order on Truvelie, you confirm that:

• All information provided is correct and complete.
• You are authorized to use the selected payment method.
• Truvelie may accept, reject, or cancel any order at its discretion.

We may cancel orders suspected to be fraudulent, duplicated, or incorrect.

4. Pricing

All prices are listed in Naira (₦) unless stated otherwise.
Prices may change without notice, but confirmed orders remain at the agreed price.

5. Accounts (If Applicable)

If you create an account, you are responsible for keeping your login information secure. Truvelie is not liable for unauthorized access caused by your failure to protect your credentials.

6. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

Truvelie — Delivery Policy

Truvelie delivers within Nigeria using trusted logistics partners.

1. Processing Time

Orders are processed within 1–3 business days after confirmation.

2. Delivery Time

Delivery timelines vary by location:

• Major cities: 2–5 business days
• Other locations: 3–7 business days

These are estimates and may be affected by weather, courier delays, public holidays, or customer availability.

3. Customer Responsibility

Customers must provide accurate delivery details and remain available to receive orders. Truvelie is not responsible for delays caused by:

• Incorrect address.
• Phone unavailability.
• Customer absence.

4. Failed Delivery

If delivery fails due to customer error or refusal, re-delivery fees may apply.

5. Inspection on Delivery

Customers are advised to inspect items immediately upon receipt and report issues within 24–48 hours.

Truvelie — Payment Policy

Truvelie offers secure and convenient payment options.

1. Accepted Payments

Payments may include:

• Bank Transfer
• Debit Card
• Online Gateway
• Payment on Delivery (where available)

2. Payment Confirmation

Orders are only processed after payment confirmation except where Cash on Delivery is approved.

3. Failed Payments

If a payment fails, the order is not confirmed until successful payment is completed.

4. Fraud Prevention

Truvelie reserves the right to verify payments and cancel suspicious transactions

5. Currency

All transactions are processed in Naira (₦).

Truvelie — Refund & Return Policy

At Truvelie, your satisfaction matters. This policy explains returns, exchanges, and refunds.

1. Eligibility for Returns

You may request a return if:

• The item arrives damaged.
• You received the wrong product.
• There is a manufacturing defect.

Requests must be made within 7 days of delivery.

2. Conditions for Return

Returned items must:

• Be unused and unworn.
• Be in original packaging with tags.
• Not be washed, altered, or damaged by the customer.

Truvelie reserves the right to reject items that fail inspection.

3. Non-Returnable Items

The following are not eligible:

• Used products.
• Clearance or promotional items.
• Digital items.
• Customized or personalized products.
• Health and hygiene products once opened.

4. Refund Processing

Once approved:

• Items are inspected.
• Refunds are processed within 5–10 business days.
• Refunds are issued to the original payment method or store credit.

Delivery fees are non-refundable unless the error was caused by Truvelie.

5. Return Shipping

Customers bear return shipping unless Truvelie sent the wrong or defective product.

6. Exchanges

Where possible, defective items may be exchanged instead of refunded.

7. How to Request a Return

Contact Truvelie:
📧 mytruvelie@gmail.com
📞 09032444408

Include your order number and proof of issue.

Truvelie — Disclaimer Policy

All products and information on Truvelie are provided for general use only.

Truvelie does not guarantee specific results from using any product or service. Product appearance, sizing, and performance may vary.

For fashion, wellness, or lifestyle products:

• Truvelie does not provide medical, legal, or professional advice.
• Products are not intended to diagnose, treat, cure, or prevent diseases.
• Always seek professional guidance where necessary.

Use of Truvelie and its products is at your own risk.

Truvelie — Intellectual Property Policy

All content on Truvelie, including:

• Logo
• Brand name
• Designs
• Text
• Images
• Videos
• Graphics
• Software

are the exclusive property of Truvelie.

You CAN’T not copy, modify, distribute, reproduce, sell, or exploit any content without written permission from Truvelie.

Unauthorized use may result in legal action.

Truvelie — Limitation of Liability

Truvelie shall not be liable for:

• Indirect or consequential losses.
• Website downtime.
• Courier delays.
• Misuse of products.
• Third-party service failures.

Liability shall not exceed the amount paid for the product purchased.

Contact Truvelie

For any questions, concerns, or support:

📧 mytruvelie@gmail.com
📞 09032444408